Faq

No, we like to focus on one thing at a time. The residential space is our main emphasis and allows us to be the specialist.

We have overseen every type of renovation and construction including roof, electrical, plumbing, HVAC, sidewalks, tile, bathrooms, kitchens to name but a few. When permits are required, we work closely with the contractors. At the completion of the project, we inspect the work to ensure that is top notch.

Decrease your vacancy times and place rent paying tenants with our strategic marketing plans and rigorous tenant screening. Our leasing experts will have your property professionally photographed, advertised on the most important rental websites, and shown to prospective tenants. We will consistently and thoroughly review each application, handling the leasing process from the first inquiry to the contract signing.

Again, we stay focused on the residential P.M. field. But to benefit our existing clients we have teamed up with a close friend in the real estate sales arena to offer a 4.5% rate verses the 6% commission rate. This will be an outstanding savings for our existing customers and creates a seamless transition in the whole process.

A.I.M. strives to set ourselves apart from the market standards. On every level, our service, knowledge, expertise and organization are unsurpassed. Our staff are seasoned and skilled in dealing with people and the issues that arise. We are forward thinking and the differences between us and the rest of the pack are too numerous to list. We are truly transparent, have a walk-in open-door policy with clients and tenants alike, and routinely increase ROI and the standard of living in every home we manage. A.I.M. is an industry leader and has been proving it for over 22 years. Our system is unique and it works.

After receiving the invoice from the contractors, we input the numbers into our management software. We have checks and balances in place whereby one person carefully enters invoices, the property manager approve, then our back office cuts the checks. No invoice gets paid without the property manager approving it.  

At A.I.M. we have noticed that most “problem tenants” are a problem because they have been treated poorly, misunderstood or ignored. We put substantial time, energy and effort into keeping all our residents happy, so we reduce expenses including legal fees and lost rent.

Regular inspections allow us to ensure that your tenants are following the terms of their lease and taking good care of the property. We’re proactive when it comes to maintenance. When issues come up, you’ll be the first one to hear from us. Our maintenance staff and our reliable network of vendors will ensure any repairs are timely, efficient, and done right the first time.

Managing investment properties for Landlords and Corporations is not an easy task but extremely rewarding. Our clients love that their properties increase in value and their rent rolls are better. Our clients prove they are happy with us by staying with us year after year. They enjoy being part of the A.I.M. family.  Ask us for references! We’ll be glad to provide them – our clients do a better job of selling us than we can hope to.

The process is quick and painless. We have a detailed checklist that can be completed within a couple of days and we do all the hard work for you. We work well with other management companies so there is never an issue with turning over documents.

Our client investments range in size from 1 unit to 8 units. This includes single family, residential homes, condos, townhomes, and small apartment complexes. Our management policy and method is consistent regardless of the size of your property. Whether your property is large or small, the service you receive will be impeccable.

We use ‘Buildium’ which is considered the best in the business. Our reports are customizable and always presented to ownership by the 10th of the month. We pride ourselves on a solid back office to support the field work.

We manage client investments from Colton to Beaumont, along the 10 and 210 corridors.

Yes, we do. And we operate like Landlords too. We don’t spend money foolishly. We don’t call in outside contractors when the work can be handled by our well know, existing, low priced contractors. It means we research the problem before calling a plumber or a roofer. It also means we don’t allow homes/units to sit vacant. We work on tenant retention because vacancies are expensive. It means we do not allow arrears to mount or tenants to withhold rent because of repairs. We scrutinize every invoice before paying out. And we ensure the highest ROI for every property. Period!

No, a tenant may not paint or wallpaper any part of the property without prior written consent of management.

We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding address you provide.

If you live in a condominium building or townhome community, it is likely that you will need to notify the building/association management company. You may need to reserve elevators, loading docks, moving corridors, alleyways, parking spots, and ramps in and around the building. In addition, you will likely need to pay move out fees and deposits to the association. All condo association rules and regulations will need to be followed during your move. A.I.M Property Management will assist you by providing initial paperwork with rules, regulations, move forms and fee notices. Note that many associations have day and time restrictions for moves, so you will need to keep this in mind when submitting your intent to vacate form and planning the termination of your lease. It is your responsibility to make proper reservations for your move out in any building or community.

No, our managed properties are owned by individuals. We act on the property owner’s behalf in managing the property. In many cases, owner or building approval will be needed for repairs. A.I.M. Property Management will work diligently with all parties in responding to your repair request.

Upon move out, you are expected to return the home essentially the same way you received it. We expect to see that no damage has been done to property or its contents, except normal wear and tear, that the property is professionally cleaned, with all trash, debris and personal items removed.

You can pay your rent on line. There is a small convenience fee for online payments. You can mail a check to our office located at 501 E. Citrus Ave Suite C Redlands CA 92373. Or you can drop a check off at our office. Our office hours are Monday – Friday 8:30AM – 4:30PM. We also have a convenient after-hours drop box in our front door if you stop by when we are closed.

Complete the maintenance request form on the maintenance repair page. Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.

In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911 and once in a safe location, please call our office at 909 795-6875.
For all other emergencies, please call our office at 909 795-6875. If it is after hours, please call our office at 909 795-6875 and leave a message. This will be forwarded to one of our staff who will be in contact with you shortly after receiving the voicemail. After you have called the office to notify us of the emergency, please go to your portal fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.

No, do not call a contractor on your own. You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Management nor the property owner will reimburse you for those costs. All repairs must be approved by the property owner, through Management. You must contact Management so we can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.

No, A.I.M. Property Management should be your main point of contact for any issues in your property. If needed, A.I.M. will coordinate with the building or association manager to assess or approve repairs.

Rent is due on or before the first of each month. The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays and pay periods.