- Formal application and screening process for prospective tenants, including credit, background and eviction check, as well as income and past landlord verification
- Ensuring that proper leasing documentation, disclosures notices, and receipts are submitted to tenants and owners as regulated by state and local laws
- Collection of monthly rents and depositing net income in owners accounts
- Managing security deposits as regulated by state and local laws
- Generating monthly and annual financial statements for owner
- Respond to tenant inquiries and maintenance requests, including 24/7 emergency support
- Timely renewal process notification to tenants
- All written and verbal communication regarding lease terms, payments, and rent increases
- Treatment of delinquent tenants
- Enforce and collect all late fees
- Coordinate or deliver all necessary notices pertaining to eviction or termination of lease
- Coordinate with owner, attorney and tenants in the case of an eviction or termination of lease
- Negotiate maintenance and repair rates with all contractors
- Coordinate with contractors for all preventative maintenance issues such as HVAC cleaning, filter changes, lawn servicing, snow removal or cleaning
- Manage repair requests by coordinating with all contractors and tenants in a timely and efficient manner
- Billing and receipt documentation, as well as communication with owner for repairs and maintenance
- Pre and post move inspection coordinated with tenant with video, photo and written documentation
- Coordinate property improvement processes, including cleaning, painting, lock changing, key delivery and other necessary services
- Coordinate leasing documentation and moving requirements with building association and tenants
- Ensure all move in, move out and leasing fees and deposits are paid correctly by all parties
